This policy discloses the privacy practices for, and applies solely to information collected by this website.

Information Collection, Use, and Sharing

The National Emergency Number Association (NENA), Inc., is the sole owner of the information collected on this website. NENA only collects personally-identifiable information that you voluntarily give us via web forms, email, or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us, and to fulfill the mission of the #ThankYou911 campaign. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to deliver a message of thanks to a 9-1-1 professional or public safety answering point, or to promote the #ThankYou911 campaign.

Unless you ask us not to, we may contact you via email in the future to tell you about new programs or events offered by NENA, Friends of 9-1-1, the #ThankYou911 campaign, or to alert you to changes to this policy.

Your Access To and Control Over Information

You may opt out of any future contact from us at any time. Simply contact us via email at, or via telephone at (202) 466-4911, to see what data we have about you (if any), request a change or correction to that data, ask that we delete any data we have about you, or to express any concerns you may have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to our third-party payment processor(s) in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

NENA respects the privacy of our users, and wishes to comply with both the letter and spirit of this policy. If you feel that we are not abiding by this privacy policy, or if you have suggestions for improvement, please contact us immediately via telephone at (202) 466-4911, or via email at